Between Bosses and Leaders - Harry Gordon Selfridge

Harry Gordon Selfridge
American-born retail magnate, who founded the British department store Selfridges.

"The Boss drives people; the Leader coaches them.
The Boss depends on authority; the Leader on goodwill.
The Boss says "I"; the Leader says "We".
The Boss fixes the blame for the breakdown; the Leader fixes the breakdown.
The Boss knows how it is done; the Leader shows how.
The Boss says "Go!"; the Leader says "Let's go!"